Return & Refund Policy

At Precious Kitchen, we want you to be happy with your purchase. If something is not right, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• You must provide proof of purchase

Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged by the customer
• Items returned after 30 days of delivery
• Final sale or clearance items, if marked as non-returnable

Damaged or Wrong Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be sent to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• Original shipping charges are non-refundable unless the return is due to our error

Order Cancellations

Orders can only be cancelled within 12 hours of placing the order.
After this, your order may already be processed and prepared for shipping.

How to Start a Return

To request a return or refund, please contact us at:

Email: Support@preciouskitchen.shop

Please include your order number and reason for the return.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Precious Kitchen
Email: Support@preciouskitchen.shop